Policies

At Eksentrik, we value transparency and strive to provide our customers with clear, easy-to-understand policies. Below are our key policies covering customer support, shipping, returns, and privacy. If you have any questions or need further clarification, feel free to contact us directly.

 

1. Privacy Policy

Your Privacy Matters
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard the information you provide when interacting with our website and services.

  • What Information We Collect: We collect personal details such as your name, email address, phone number, and shipping address when you make a purchase, sign up for our newsletter, or contact us.
  • How We Use Your Information: Your information is used to process orders, provide customer support, and keep you informed about our products and offers.
  • How We Protect Your Information: We implement security measures to protect your personal data from unauthorized access or disclosure.

For full details, please refer to our Privacy Policy.

 

2. Shipping Policy

Timely Delivery for Your Convenience
We are committed to delivering your order as quickly and efficiently as possible. Below are the details about our shipping process:

  • Shipping Times: Orders are processed within 1-2 business days. Delivery times vary based on your location.
  • Shipping Costs: Shipping costs are calculated at checkout based on your delivery address.
  • International Shipping: We currently ship within South Africa. International shipping will be available soon.

If you have questions about your order status or shipping, please contact us at info@eksentrik.co.za or call us at +27 61 379 8387.

 

3. Returns & Refund Policy

Satisfaction Guaranteed
We want you to be completely satisfied with your Eksentrik purchase. If for any reason you are not satisfied, please review our return and refund policy:

  • Returns: If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order. We’ll provide instructions on how to return the item and issue a refund or replacement.
  • Refunds: Once we receive your returned item, we will process your refund to the original payment method within 7-10 business days.

Conditions for Returns:

  • Products must be unused and in their original packaging.
  • Refunds will only be processed for returns made under the above circumstances (damaged or incorrect items).

For assistance with a return, please email us at info@eksentrik.co.za.

 

4. Terms of Service

By Using Our Website
By accessing or using the Eksentrik website, you agree to comply with the following terms:

  • Product Availability: While we strive to keep our website up to date, all products are subject to availability. We reserve the right to modify or discontinue products at any time.
  • Pricing: Prices listed on our website are subject to change without notice. We make every effort to ensure the accuracy of product pricing.
  • Intellectual Property: All content on our website, including images, logos, and text, is protected by intellectual property laws. Reproduction or unauthorized use of any content is prohibited.

For further clarification, feel free to reach out to us at info@eksentrik.co.za.

 

5. Contact Us

If you have any questions about our policies or need assistance, please don’t hesitate to get in touch:

Our team is here to assist you and ensure you have the best experience possible with Eksentrik.